Privacy Notice & Cookies

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Here at Double D Creative (“WE”), we take your privacy seriously and are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, when someone submits a contact form or when someone subscribes to our newsletter.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (GDPR).

Visitors to our Website

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and the number of page views). We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Security

Our website has HTTPS encryption via a Let’s Encrypt SSL certificate to ensure any data passed between your browser and the web server (where this website is hosted) is encrypted. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Data Retention

This website and its database are automatically backed up every day using a third party service ManageWP. Backups are stored for 90 days in the EU Region.

Mailing List

We currently don’t utilise a mailing list or send any newsletters.

Capsule CRM

We utilise Capsule CRM for keeping track of quotes, enquiries and pipelining our potential workflow. If you contact us via email with a quote request or a project enquiry we may choose to add your email address, name, and company name to our Capsule CRM account. We do this so we can track any quotes or enquiries and chase them up if they go unresponded. We will only add your personal data if it is a quote or business enquiry. You have the right to request a Subject Access Request by emailing info@doubledcreative.com and request we delete any personal data we store about you in Capsule CRM. These deleted records are stored in the trash for 30 days before they are permanently deleted. However, when asked to remove the contact immediately, we can permanently delete individual records by going to the trash and permanently deleting them using the delete function. We will keep data in Capsule CRM for the duration the business is running or for the duration we are utilising Capsule CRM. We adhere to Capsule CRM’s Customer Terms and their Data Processing Agreement.

FreeAgent

Our accounting, quoting and invoicing is all processed via FreeAgent. If you are a client we will store your name, contact information (phone number, email addresses, billing address) and company name so we can process invoices and quotes for you. All data stored on FreeAgent is secure. FreeAgent are fully GDPR compliant. Your data on FreeAgent will be kept for the duration we are running the business.

Dropbox & OneDrive

We may keep excel spreadsheets with clients personal data in Dropbox or OneDrive. We utilise excel spreadsheets for print management and reseller projects so we can see what clients utilise our services. All excel spreadsheets are password protected. All data stored on Dropbox and OneDrive is secure. Dropbox and OneDrive are fully GDPR compliant. Your data on Dropbox and OneDrive will be kept for the duration we are running the business.

Change of Ownership

Information about Users and Visitors, including personal data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a privacy notice that has terms substantially consistent with this privacy notice. Client data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the client data commits to a privacy notice that has terms substantially consistent with this privacy notice.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this privacy notice, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Cookies

Cookies are small text files that store information on your hard drive or browser which means that we can recognise that you have visited our website. They make it easier for you to maintain your preferences on our website. A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used on this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking Tools ⇒ Internet Options⇒ Privacy ⇒ Block all cookies, then use the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. Types of cookies that may be used during your visit to the website are listed below: Cookie Name | Expiration Time | What It Does _ga | 2 years | Used to distinguish users. _gid | 24 hours | Used to distinguish users. _gat | 1 minute | Used to throttle request rate. More info.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11/05/18.

How to contact us about your personal data or this privacy notice

If you have any questions about this privacy policy or about your personal data, please email us at info@doubledcreative.com or write to us at the following address: Data Enquiries, Double D Creative, 14D Eagle Brow, Lymm, Cheshire WA13 0LJ The data controller is Double D Creative, Registration Number ZA000346.
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